Returns & Exchanges

We want you to love your rest, which is why Quokka Beds offers a straightforward 100-night trial on our timber frames and mattresses. If you are not completely satisfied, we provide a hassle-free return or exchange process to ensure your bedroom sanctuary is perfect.

1

Initiate a Request

Contact our support team via email within your trial period to start the return process and provide your order number.

2

Prepare the Product

Disassemble your bed frame or roll your mattress and ensure all original components are ready for collection or shipping.

3

Scheduled Collection

We will coordinate a convenient time for our logistics partners to pick up the item directly from your home.

4

Full Refund

Once the item is received and inspected at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing